Service Exchange

Service Exchange

Fast, efficient support for you and your machines

Service Exchange

About HEIDENHAIN Service Exchange

  • Official HEIDENHAIN parts delivered within 48 hours
  • Qualified HEIDENHAIN field service engineers

HEIDENHAIN’s Service Exchange is a fast, responsive parts exchange system which minimises your machine’s downtime. You’ll benefit from original HEIDENHAIN replacement parts delivered within 48 hours, as well as access to a qualified HEIDENHAIN Service Engineer who can install and commission the replacement part.

You’ll also receive a year’s warranty on the replacement equipment.

Service Exchange is simple and very effective:

  • You contact HEIDENHAIN with a request for a replacement part.
  • We ship this by courier the same day, so that you usually receive it within 24 hours, or 48 hours at the latest.
  • You return your original part for repair within two weeks.
  • We repair the part and retain it for use as part of our Service Exchange.
  • We bill you only for the actual repair.
  • Your replacement part is guaranteed for 12 months.
  • We can also provide a qualified HEIDENHAIN Service Engineer to help you with the installation as needed.

We also provide a repair service for Acu-Rite and RSF products.